Shopify Limitations and Considerations

We want to make sure you know exactly when those extra special post-purchase offers or confirmation pages might not appear after you place your order. Here’s when that happens:

Area	Context
Payment provider	Third-party payment providers that require the customer’s CVN/CVV to be retained aren't supported. This might include, but isn't limited to, payment providers such as Braintree, Payflow Pro, PayPal Payments Pro, and Eway.
Additional payment methods	The post-purchase page won't be surfaced in the following scenarios: The customer chooses to check out with an installment service or a wallet service (such as Klarna, Affirm, AfterPay, Apple Pay, Amazon Pay, or Google Pay). The initial purchase was made with a gift card or any payment method other than a credit card.
Duties and support for multiple currencies	Post-purchase upsell offers won’t be surfaced on orders with duties and multiple currencies.
Order creation delays	In scenarios such as flash sales where the Shopify Platform is under extreme load, our system might optimize to capture orders but briefly delay the order creation step for a fast and seamless buyer experience. In these scenarios, post-purchase pages won't be surfaced, even if the request for the post-purchase page was properly made.
Orders without a shipping address	If your order only contains digital products or you chose local pickup, there's no shipping address, so no post-purchase offers will be shown.
Orders for local delivery	If your order is for local delivery, post-purchase offers won’t show up.
Minimum order price	Orders need to be $0.50 or more to qualify for post-purchase offers.
Sales channel	Orders need to be placed through the Online Store sales channel to qualify for post-purchase upsells. Other sales channels won't render post-purchase upsell pages.
Accepted offers	A customer can accept a maximum of three post-purchase offers for each checkout.
Number of post-purchase pages	You can create only one post-purchase page. However, because a post-purchase extension is a single-page app, you can paginate the single page to create multiple pages.
Multiple apps	Merchants with multiple apps that have the post-purchase checkout extension need to select which app appears on the post-purchase page.
Fulfillment holds	If a post-purchase offer is shown, Shopify temporarily holds fulfillment until: The customer finishes the post-purchase flow, or The customer visits the Order Status page, or An hour passes after checkout. If the customer closes their browser before seeing the offer, the hold is lifted after an hour.